TERMS + CONDITIONS

Client: As identified by invoice or online order

Artist: Red Letter Day, RLD, Jane Gahng, us, we, I

Project: Semi-Custom collection orders, Custom stationery, Wedding stationery

Course: Online or in-person educational workshops/classes

By using our site and/or placing orders with RLD, you acknowledge that you understand and agree to the following terms + conditions.

ALL SALES ARE FINAL

Custom wedding stationery orders placed with Jane Gahng / Red Letter Day (the artist):

  • 50% non-refundable fees are due within 48 hrs of receipt of invoice or unless otherwise specified in the fee schedule of invoice. Outside of 48 hrs, the artist has the sole discretion to cancel, revise, or move forward with the project in question.

  • Client will receive an email from the artist with contract (to be signed before project begins), timeline, and/or sketches of artwork to be made.

  • The project is now being processed as “current” status.

  • The client must complete forms, make design decisions, provide content, and add-on’s before any work can be started on their invitations.

  • The artist will review the completed information provided by client and advise on any additional charges or changes that may be required.

  • Once the client and artist have agreed on the content and design direction, the artist will provide an artwork proof to the client.

  • There is 1 round of revision which includes but not limited to:

    • illustration

    • colors

    • calligraphy

    • layout / design

    • content

  • The artist reserves the right to provide limitations for the invitation layout based on the artist’ expertise.

  • If the client wishes to use the round of revision, the client must submit all the requests through the artwork proof in the comment section.

  • The client agrees that an additional minimum fee of $200 per design revision will be applied to the invoice if the client wishes to revise the stationery another time. This fee will be incurred each time this request of a design revision is placed after the initial included round. The fee will be based on the sole discretion of the artist.

  • Once the client has provided a signed approval from the artwork proof, the work is now considered “approved work” before sending to print.

  • The client agrees to pay the artist an additional fee, to be negotiated separately, for any / all changes after the project is in the “approved work” stage. Fees will be accepted by the client and agrees to pay the artist’s estimation.

  • “Approved work” will move into the “production” status.

  • The client agrees to pay the artist the remaining balance, additional fees, negotiated fees, and/or shipping expenses.

  • Once the balance has been paid in full, the project will continue onto the next phase.

  • The client also agrees that any additional printing and/or changes to the quantity of the order, paper type, printing method will affect the completion of the project.

  • Each project will have an estimated timeline in the contract. Additional time may be necessary based on materials used, printing schedule methods.

  • Once the project has returned to the artist, the artist will assemble, calligraphy, accessorize, etc before shipping the items to the client. If the contract & invoice require no assembly or the previously stated, all invitations and pieces will be packaged and shipped to the client.

  • The total amount of time for custom wedding stationery is typically 3-4 months from start to finish.

  • Once the items are shipped to the client, the project is considered “finished”.

  • For all specialty materials (handmade papers, acrylic, leather, velvet, delicate papers, etc) the variables in the materials are part of the paper’s character. The artist cannot guarantee the color, look, texture and size based on photos that the client has seen or from a sample that the client has purchased.

  • The client agrees that the quantity provided at the time order placed, is priced accordingly and any additions to the quantity prior to printing, will incur additional costs including but not limited to costs per unit, shipping, and printing setup costs. After the project has been sent to print, the client agrees to pay additional shipping, printing and setup costs required for additional units. Client agrees that any reductions to the quantity will require the quote to be revised by the Artist, as the invoice is a combination of design fees and printing fees, and not by cost per unit.

  • The client agrees that there are costs associated with rushing projects to completion. The client will need to inform the artist, and the artist will need to approve the rush based on the schedule of the artist and the printer. Rush fees may vary from 25-50%, depending on how soon the projects need to be completed. The artist will inform the client, and with the client approval, proceed with rushing orders.

  • Custom work: Due to the handwritten & painted quality of all our work, we do not offer refunds on any orders. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. Calligraphy is an art and no two handwritten pieces can be identical. Although we do not offer refunds, we will gladly redo any reasonable discrepancies.

Semi-custom wedding stationery orders placed with Jane Gahng / Red Letter Day (the artist):

  • 100% non-refundable fees are due within 48 hrs of receipt of invoice or unless otherwise specified in the fee schedule of invoice. Outside of 48 hrs, the artist has the sole discretion to cancel, revise, or move forward with the project in question.

  • The client will receive an email from the artist with contract (to be signed before project begins) and timeline.

  • The project is now being processed as “current” status.

  • Once the client and artist have agreed on the content and design direction, the artist will provide an artwork proof to the client.

  • There is 1 round of revision which includes but not limited to:

    • colors (for text only)

    • calligraphy (based on chosen style)

    • content

  • The artist reserves the right to provide limitations for the invitation layout based on the artist’ expertise.

  • If the client wishes to use the round of revision, the client must submit all the requests through the artwork proof in the comment section.

  • The client agrees that an additional minimum fee of $200 per design revision will be applied to the invoice if the client wishes to revise the stationery an additional round. This fee will be incurred each time this request of a design revision is placed after the initial included round. The fee will be based on the sole discretion of the artist.

  • Once the client has provided a signed approval from the artwork proof, the work is now considered “approved work” before sending to print.

  • The client agrees to pay the artist an additional fee, to be negotiated separately, for any / all changes after the project is in the “approved work” stage. Fees will be accepted by the client and agrees to pay the artist’s estimation.

  • “Approved work” will move into the “production” status.

  • The client agrees to pay the artist any outstanding remaining balance, additional fees, negotiated fees, and/or shipping expenses.

  • Once the balance has been paid in full, the project will continue onto the next phase.

  • The client also agrees that any additional printing and/or changes to the quantity of the order, paper type, printing method will affect the completion of the project.

  • Each project will have an estimated timeline in the contract. Additional time may be necessary based on materials used, printing schedule methods.

  • Once the project has returned to the artist, the artist will assemble, calligraphy, accessorize, etc before shipping the items to the client. If the contract & invoice require no assembly or the previously stated, all invitations and pieces will be packaged and shipped to the client.

  • The total amount of time for custom wedding stationery is typically 3-4 months from start to finish.

  • Once the items are shipped to the client, the project is considered “finished”.

  • For all specialty materials (handmade papers, acrylic, leather, velvet, delicate papers, etc) the variables in the materials are part of the paper’s character. The artist cannot guarantee the color, look, texture and size based on photos that the client has seen or from a sample that the client has purchased.

  • The client agrees that the quantity provided at the time order placed, is priced accordingly and any additions to the quantity prior to printing, will incur additional costs including but not limited to costs per unit, shipping, and printing setup costs. After the project has been sent to print, the client agrees to pay additional shipping, printing and setup costs required for additional units. Client agrees that any reductions to the quantity will require the quote to be revised by the Artist, as the invoice is a combination of design fees and printing fees, and not by cost per unit.

  • The client agrees that there are costs associated with rushing projects to completion. The client will need to inform the artist, and the artist will need to approve the rush based on the schedule of the artist and the printer. Rush fees may vary from 25-50%, depending on how soon the projects need to be completed. The artist will inform the client, and with the client approval, proceed with rushing orders.

  • Semi-custom work: All illustrations and layout will not be changed other than to fit the client information provided. The only changes to the order will be the personal information on the invitation as well as the color of the text. Due to the handwritten & painted quality of all our work, we do not offer refunds on any orders. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. Calligraphy is an art and no two handwritten pieces can be identical. Although we do not offer refunds, we will gladly redo any reasonable discrepancies.

INTELLECTUAL PROPERTY

Your order contains proprietary material that is owned by, or licensed to Jane Gahng / Red Letter Day. This material may include, but not limited to, the design, layout, look, appearance, text, images, audio, videos, data, wallpaper and graphics (including the HTML code used to generate it). You may not use this product, or any part of it, for commercial purposes. Jane Gahng / Red Letter Day must authorize use by any party other than you or for any use other than your own personal learning/use. You may not copy the purchased item or any items shown on our website nor allow others to copy it. All copyright, trademarks, design rights and other intellectual property (registered and unregistered) shall remain vested with Jane Gahng / Red Letter Day. Any material(s) given to you in the course of an online or in-person educational program is proprietary, copyrighted and developed specifically for Jane Gahng / Red Letter Day. You agree that such proprietary material is solely for your own personal use. You agree not to make use of course(s) for commercial purposes in any manner. Any disclosure to a third party, copying or republishing any portion of the course(s) or its contents is strictly prohibited and constitutes infringement.

PAYMENT

The client agrees to pay for all products purchased through this site, invoiced to the client and/or any third party site that describes the services for the educational course(s) by Jane Gahng / Red Letter Day. The artist may charge your payment method for any products purchased and for any additional amounts including taxes. You are responsible for the timely payment of all fees and for providing Jane Gahng / Red Letter Day with a valid payment method.

We use the latest software to encrypt your personal information automatically while in transit over the Internet. Products and/or services are available for purchase through the highly secured payment processors Intuit, Stripe and Square. These third party processors provide supreme safety and reliability in your transaction. They monitor every transaction, 24/7 to prevent against fraud, email phishing, identity theft, and general displeasure. Every transaction is heavily guarded behind their next-level encryption.

DISCLAIMER OF WARRANTY AND LIMITATIONS OF LIABILITY

Unless the product is a custom order, products are provided “as is” and “as available,” without representation or warranty of any kind. The artist will not be liable to the client (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this product: for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if the artist has been expressly advised of the potential loss.

ERRORS & OMISSIONS

From time to time there may be information on our Web Site or in our printed educational goods that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. The artist reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after order submission).

MISCELLANEOUS

The artist’s failure to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder. The artist shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond the artist’s reasonable control. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sub-licensable by you except with the artist’s prior written consent. This Agreement shall be governed by the laws of the State of California and the parties shall submit to the exclusive jurisdiction of the California courts. A party that substantially prevails in an action brought under this Agreement is entitled to recover from the other party its reasonable attorneys’ fees and costs. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you acknowledge that you do not have any authority of any kind to bind Jane Gahng / Red Letter Day in any respect whatsoever. To contact us with any questions or concerns, please refer to our contact page.

PAYMENT

Payment is accepted upon order submission via Credit Card. All payment is due prior to the start of the project due to the nature of our work.

COPYRIGHT

Jane Gahng / Red Letter Day retains all copyrights to our work. Customers/Clients are not permitted to reproduce our designs in any way, for any purpose. Trademarks and materials may not be used in connection with any product or service that is not from Jane Gahng / Red Letter Day in any manner that is likely to cause confusion among customers or the public, in any manner that disparages or discredits Jane Gahng / Red Letter Day or in any manner that may deprive Jane Gahng / Red Letter Day of the benefit of our work.

SOCIAL MEDIA

Jane Gahng / Red Letter Day may post photos at its discretion of daily work on social media platforms. Client/guest personal information will not be shared & any items showing specific details {i.e. an actual save-the-date or invitation} will not be shared until after the event date.